On the 6th of October 2020, Blackpool Victoria Hospital deployed Strata Health’s patient flow software to manage referrals to specialized cardiac services offered through Lancashire Cardiac Centre (LCC). As one of the leading cardiac centres in the country, the LCC provides complete cardiac care for four hospitals in the North West, from diagnosis to treatment and follow-up.
Managing incoming referrals by email, fax and phone caused an unbearable administrative burden on LCC staff, delaying patient admissions, disrupting planning and scheduling of diagnostics and procedures, and ultimately causing preventable patient risks. To complicate matters further, referring hospitals had no visibility into real-time progress or patient outcomes.
Now, thanks to technology provided by Strata Health, care coordinators can access a single system to manage the entire referral process. Integrated with the Trust’s existing Patient Administration System (PAS), Strata Health reduces data entry duplication by populating basic patient information into digital referral forms.
Offering a single source of truth, Strata Health’s electronic referral form containing the full mandatory data set ensure referrals are accurate and patients are accepted and scheduled into appropriate services without delay. When referrals are received, specialists are notified in real-time through the Strata dashboard and can immediately proceed with accepting the patient, requesting more information (if necessary), scheduling diagnostics or procedures, and recording outcomes that are visible to the entire health team.
“During an already stressful time for patients, it is of paramount importance that unnecessary delays are eliminated and information is complete and accurate. Strata Health makes this difference.”
– Mark Ritson, Project Manager at Strata Health
“Single Point of Discharge is enabling social care and NHS colleagues to work in partnership to streamline referral management processes, reduce delays associated with multiple handovers and support more efficient services for patients.”
– Charlotte Hamer, Service Manager at Blackpool Victoria Hospital
About Blackpool Victoria Hospital
Blackpool Victoria Hospital is a large acute hospital that treats more than 100,000 day-case and inpatients and more than 400,000 outpatients from across Blackpool, Fylde and Wyre every year. Blackpool Victoria Hospital is one of four hospitals in the North West that provides specialist cardiac services in the Lancashire Cardiac Centre and serves heart patients from Lancashire and South Cumbria. For more information, visit https://www.bfwh.nhs.uk/hospitals/blackpool-victoria/.
About Strata Health
With almost 20 years of experience in the health technology sector, Strata Health is the leading provider of intelligent, digital tools for resource allocation, patient transitions, and patient flow innovation across the care continuum. Strata Health supports healthcare clients on three continents, helping over 12 million patients worldwide get the care they need faster. Strata’s software solutions are improving the healthcare experience for patients, clinicians, and health jurisdictions around the world. For more information, visit www.stratahealth.com.
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