| JOB TIMING: | Immediate |
| LOCATION: | Calgary Corporate Head Office |
| HOURS: | Flexible within business hours |
| APPLY TO: | K Jones, Manager of Client Services at jobs@stratahealth.com |
| COMPETITION: | Closes August 20, 2008 |
ROLE DESCRIPTION
This is a full time position reporting to the Manager of Client Services.
As a knowledge expert, the Support Analyst works closely with the client services, development, business development and quality assurance teams throughout the regular development cycle to escalate client development priorities and raise awareness of software deficiencies and development opportunities. Special projects are often assigned to the Software Support Analyst which may involve occasional travel to client sites, investigation & analysis of data and client report development. The Support Analyst duties will include:
- Acting as a knowledge expert for the Strata Health product suite
- Administering Tier 1 & 2 support activities such as answering usage questions and troubleshooting reported software problems.
- Proactively working with clients to verify software and/or network behavior.
- Maintaining and tracking all client related activities in Support Force database
- Support 24/7 call centre operation via telephone pager
- Preparing ad-hoc reports via SQL as requested by the client. knowledge of SQL is not mandatory, just a willingness to learn!
- Preparing and maintaining client software databases.
CORE JOB PERFORMANCE METRICS:
- Ability to work as part of a team and execute job duties to targeted outcomes within a fast paced environment
- Ability to support published Strata Health cultural values within a growing team
- Ability to add value, flexibility and innovation to base job duties .. we value independent thinking
CORE APPLICANT ATTRIBUTES:
- Demonstrated ability to work positively in a dynamic team environment
- Clear examples of an ongoing commitment to superior outcomes in past employment
- Demonstrated MS Office and internet utilization skills
- Enthusiastic work ethic with ability to translate broad instructions to action and a successful outcome
- Strong oral & written communication skills
Strata Health Solutions is an equal opportunity employer, and is proud if its open and inclusive environment. The firm provides competitive compensation and innovative benefits including corporate bonus, extended health, incremental vacation, and healthy lifestyle incentives.
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